It’s best to pay missed payments on your mortgage arrears as soon as you can.
If you are not in a position to pay your arrears, you need to give us a full description of your finances and the only way to do that is to fill out a Standard Financial Statement (SFS). It will help to fully describe your financial situation to us if you are unable to repay your mortgage. The only way to do this is to complete a Standard Financial Statement (SFS). This is a requirement under the Mortgage Arrears Resolution Process (MARP). See here for more information about the MARP procedure.
The SFS is comprehensive and can take some time to finish. There are some videos that will help (click here). The SFS will provide a comprehensive picture of your financial situation and help us decide what we can do to help you. Along with your SFS, we may ask you to include some supporting paperwork, such as bank statements or payslips.
To help you fill out your SFS, we created a user guide (click here to view). If you get stuck when you’re filling out your online SFS, there are lots of tips along the way. If you need to double-check something, you can save your work and return to it later. If you need to talk to us, we’re happy to help you - just call us on 0818 280 280.