Regulatory Information and FAQ

— Got questions? —

Here are answers to some questions.

We are Haven Mortgages Limited. We provide mortgages to home purchasers who are introduced to us by regulated and authorised Mortgage Intermediaries (known as mortgage brokers). Haven Mortgages Limited is an indirect wholly owned subsidiary of Allied Irish Banks, p.l.c. (“AIB”) and a member of the AIB group of companies (“AIB Group”).

Our address is 10 Molesworth Street, Dublin 2, D02 R126.

Haven Mortgages Limited (trading as Haven) is regulated by the Central Bank of Ireland.

A mortgage loan from us enables you to purchase a residential property or to secure your borrowing against a residential property.

Our mortgage products are for owner occupiers.

When you ask us to lend you money we will make a decision based on your ability to repay (including capacity to repay at higher interest rates). When you apply for a loan we will ask you for information such as your income, expenditure, assets and liabilities. We may ask you for evidence of this information.

  • Maximum loan to value of owner occupier residential properties - 90% of the purchase price or valuation, whichever is lower, and up to 80% loan to value is available for a studio apartment valued at €275,000 or above, or a one bedroom property. We do not lend for the purchase of studio apartments valued at under €275,000.

Lending levels are subject to monthly repayment burden, typically not exceeding c. 35% of borrower’s disposable income, and will vary according to individual circumstances.

Mortgage loan requests are considered on the basis of proof of income, financial status and demonstrated repayment capacity (including capacity to repay at higher interest rates). Mortgage loans are not available to people under 18 years.

If you do not provide us with the requested documentation, we will not be able to assess your application and credit cannot be granted.


Once your Mortgage Broker receives your application and any other information they have asked you to give us as set out in the Approval in Principle checklist, they will contact you within three business days to say we have received it.

  1. If there is any information missing they will tell you, within three business days;
  2. We will let your Mortgage Broker know our decision on your mortgage application within ten business days of receiving all the  information we need;
  3. If we cannot make a decision within ten business days we will tell your Mortgage Broker why and when we are likely
    to make a decision.

Mortgage Approval in Principle (AIP) is valid for 6 months.

We offer mortgage durations of up to 35 years, subject to your age at the time of application.

Mortgage loans are secured by a first legal mortgage/charge over your property. The property must be within the Republic of Ireland.

The currency of your loan and repayments will be euro. If the currency of some or all of the income or assets you intend to use to repay the mortgage loan is not euro, and/or you live in a European Economic Area (EEA) state that is not in the euro zone, the mortgage loan is a foreign currency loan.

You should be aware that fluctuations in the relevant currency exchange rates may affect the value of your outstanding mortgage balance and/or your repayment.

This could mean that you may find it difficult to afford your mortgage repayments.

Your Haven Mortgage Coordinator can tell you exactly what our current interest rates are and how they translate into monthly repayments. Here is a brief description of the types of interest rates available:

(i) Variable interest rate

  • A variable interest rate can go up and/or down resulting in your monthly repayments rising and/or falling over the life of your mortgage loan.
  • A variable interest rate gives you more flexibility. You can make extra mortgage repayments or clear your mortgage earlier than agreed without having to pay any penalties.
  • You may have the option of switching to a fixed interest rate (if offered by us at that time).
  • Our Loan to Value (LTV) variable rate is available to owner occupier mortgage loans. We have a range of LTV variable rates depending on the amount you are borrowing relative to the value of your home.
  • As your loan to value may decrease over the term of your mortgage, you may be able to move between LTV rate bands. There is more information on this option here.
  • LTV rates are not available to owner occupier customers at the drawdown of a new top up loan.

(ii) Fixed interest rate

  • While on a fixed interest rate, the interest rate and mortgage repayment remains the same for the agreed fixed interest rate period (typically 1 to 5 years). During this time the interest rate will not change. This gives you budget certainty.
  • An early breakage charge is payable in the following cases where the fixed interest rate period has not expired:
    1. if a capital payment or full repayment is made to the Loan, or
    2. if the Loan is converted to a variable interest rate, or
    3. if the Loan is converted to another fixed interest rate.
  • The formula to calculate the early breakage charge is: amount (A) x remaining term in days divided by 365 (U) x difference in cost of funds (D%).

Definition of terms used in this formula:

(A) amount - The amount being repaid early or the amount being converted to a variable rate or another fixed rate period.

original cost of funds - The cost of funds for Haven for the fixed rate period at the time the fixed rate period commenced.

cost of funds for the fixed rate period remaining - The cost of funds used will be as of 5pm the day previous to the request to calculate the early breakage charge.

(U) remaining term in days - Remaining number of days left before the fixed rate is due to expire.

(D) difference in cost of funds - The difference between the original cost of funds and the cost of funds for the fixed rate period remaining.

Worked Example:

Assume a 5 year fixed rate loan. Full repayment of €100,000 after 3 years (A); remaining term 2 (U); difference in cost of funds 2% (D). The early breakage charge would be as follows: (A) 100,000 * (U) 2 * (D) 2% = €4,000.

  • At the end of a fixed interest rate period, the interest rate on your loan will default to the standard variable interest rate then offered by Haven at that time unless you choose an alternative interest rate, if on offer by Haven to you at that time. Our standard variable interest rate is a variable interest rate. If the interest rate on your loan defaults or otherwise converts to a variable interest rate then offered by Haven, your interest rate and the amount of your instalments could increase or decrease during the term of your loan and your interest rate could be higher than the fixed interest rate that applied during any fixed interest rate period.

(iii) Split interest rate

  • You may choose to have a portion of your mortgage loan on a fixed interest rate and the other portion on a variable interest rate. This will enable you to benefit from the advantages of each interest rate in whatever proportions you choose.

Please note that due to the changeability of variable rates, it is not possible to determine at loan offer stage whether a fixed or variable rate will have the lowest repayment amount over the course of the loan.

(iv) You or your legal representative can ask your Mortgage Broker or us to give you an idea of how your current or exisiting mortgage interest rate compares to any other rate we may offer at that time.

You can speak to us about the following flexible repayment options that may be available to you:

  • Term extension - You may be able to increase the term of your mortgage loan once affordability criteria has been met.
  • Interest only – You may be able to apply for interest only repayments for a specified duration during the term of your mortgage loan.

These options are subject to you meeting the eligibility criteria and terms and conditions and, if granted, may affect the repayment amount and/or the term of the mortgage loan.

You will have some expenses to pay in connection with the mortgage loan. Here are some examples of the expenses that may be payable:

(i) Valuation Report

A valuation of the property must be carried out by a valuer on our panel of valuers prior to loan approval. This valuation will cost you €150 which will be refunded to you if your loan application is unsuccessful.

If the valuation of the property is undertaken more than four months before the requested date of drawdown of the loan or of the final stage payment, a re-valuation will be required which will cost you €65. If the conditions of your loan require a final valuation following completion of the building of the property, renovations or repairs to it, this will cost you €65.

(ii) Your own Broker’s fees

You will pay any fees, charges and expenses that you are charged by any of your own advisers in connection with the mortgage loan.

(iii) Stamp Duty

Stamp duty is payable on your new home. Your solicitor will work out how much stamp duty you owe.

(iv) Our Solicitors’ fees

If the security includes a new mortgage over property that is not your private dwelling place or holiday home, you will have to pay our solicitors’ fees in connection with the mortgage loan.

(v) Insurance

For your property

  • For your own protection as well as ours, it will be a condition in your letter of offer that your property is adequately insured, at your own cost, for the full re-instatement value (i.e. rebuilding costs) specified in your valuation report.

Life Assurance

  • If you or your dependants intend to use the property as a principal place of residence, you must show evidence of mortgage protection insurance, unless you are exempt under the Consumer Credit Act 1995. These policies are designed to pay off your mortgage in full if you or your co-borrower die unexpectedly. The correct type of life assurance will depend on the amount, term and type of borrowing. You can arrange insurance through any insurer of your choice, however, we are entitled to refuse to accept any policy with an insurance company that is unacceptable to us.

(vi) Mortgage Broker administration fee

You may have to pay a mortgage broker administration fee. Your Mortgage broker will advise you of this fee which, if applicable, is payable to your Mortgage broker on application.

Your letter of loan offer will detail the number, frequency and amount of your mortgage repayments.

If you choose a variable interest rate, there is no guarantee that repaying the monthly repayments detailed in the credit agreement will be sufficient to pay the full amount (including interest) that you owe us under the credit agreement. This is because the detailed monthly repayments are only correct as of the date of the credit agreement and variable interest rates can go up resulting in your monthly repayments rising over the life of your mortgage loan. However, variable interest rates may also go down resulting in your monthly repayments falling over the life of your mortgage loan.

If you cancel or make a claim for reimbursement of a direct debit repaying your mortgage account, and fail to make alternative arrangements for payment, your account will go into arrears.

If you do not repay the mortgage loan when due then you will be in breach of the terms and conditions of your mortgage and Haven will take the appropriate steps to recover the amount due. This could mean that Haven will commence legal proceedings seeking an order for possession against you, which will put your home at risk and affect your credit rating, and limit your ability to access credit in the future. All of your obligations in connection with the mortgage loan will be detailed in your credit agreement.

If your loan is on a variable rate, you may repay the mortgage loan in full, or in part, at any time without incurring any additional charges payable to Haven.

A fixed rate mortgage loan may be repaid in full, or in part, subject to an early breakage charge. The formula to calculate the early breakage charge is detailed above.

You can make additional payments, which will reduce the mortgage loan balance, even if you were on a Covid-19 payment break.

If you can continue making payments it is in your best interests to do so as the cost of credit may increase because of the payment break.

If you are on a variable interest rate, you can make additional payment(s) to your mortgage account as an overpayment to reduce your monthly repayment amount, or to reduce your mortgage term, without incurring an early repayment charge. An overpayment is where you make additional payment(s) towards part, or all, of the total amount of your repayments that were deferred during your COVID-19 payment break or where you make additional payment(s) in excess of the total amount deferred.

If you are on a fixed interest rate, you can make additional payment(s) to your mortgage as an overpayment to reduce your monthly repayment amount, or to reduce your mortgage term. You can currently make additional payments up to the total amount of the repayments that were deferred during your Covid-19 payment break without incurring an early repayment charge. This is subject to change, we update this page regularly, and you will find the latest information here. We may charge you an early repayment charge on any additional payment(s) made above the total amount deferred.

Here is an example to explain how this works in practice. Katie and Josh are on a fixed interest rate and have availed of a Covid-19 payment break for 6 months during which time they deferred 6 payments of €1,000 for each month of the payment break (a deferred amount total of €6,000) and have now started making monthly repayments again as the Covid-19 payment break has ended. If they have available funds they can lodge up to €6,000 to their mortgage account without incurring an early repayment charge. These additional lodgements, on top of their scheduled monthly repayments, may help reduce the cost of credit of the loan.

If you would like to make an overpayment on your mortgage account call us on 0818 565 500 to discuss your options or please complete the attached application form and post it to us at Home Mortgage Operations, Accounts Section, 1 Adelaide Road, Dublin 2. DX 183, Dublin

For further information on early repayment charges click here.

The following examples may give you an indication of the total amount payable at the end of a typical mortgage.

Owner Occupier Property

A typical €100,000, 20 year mortgage for an Owner Occupier Residential Property with LTV greater than 80% will have a variable interest rate of 4.15% and APR 4.3%, and 240 monthly repayments of €613.91. If the APR does not vary during the term of the mortgage, the total cost of credit i.e. the total amount repayable less than the amount of the loan would be €47,554.23 (inclusive of valuation report fees of €215). The total amount repayable would be €147,554.23. The effect of a 1% increase in interest rates for such a mortgage will add €54.36 to the monthly repayments.

In these uncertain times, we are here to back you. Especially when it comes to your home. If you’re concerned, we are here to help. We have a number of solutions which we can support with you depending on your individual circumstances including:

Support with funding (Personal Loan or Mortgage Top Up subject to affordability) for the portion of costs which are not covered by the Government Defective Concrete Blocks Grant Scheme.

An Interest Only payment on your existing mortgage should you need a temporary pause on the capital element of your mortgage payments. All Interest Only requests are subject to approval.

For those customers in financial difficulty, we have a range of additional solutions which we can work with you on to provide you with the support you need.

The important first step is to talk to us if you feel you might need any support with your mortgage. We will listen to your situation and then suggest the next best course of action for you.

To discuss your situation, please contact the Mortgage Master in your local EBS Office.  

Additional information relating to switching lender or changing mortgage type can be found on the website.

We send letters and statements about your mortgage to the correspondence address provided for the mortgage account. If you want us to send copies of these to a different address we can arrange that for you.

We will need to confirm that address first for security reasons. Please contact us on 0818 565 500 / +353 1 665 8011 to discuss what information we need to confirm your address.

If you want to change the correspondence address, please send filled and signed Change of Address form with  all the  relevant documents to 10 Molesworth Street, Dublin 2, D02 R126.

The First Home Shared Equity Scheme helps people buying or building a home for the first time and people making a fresh start in their lives, to bridge the gap between what they can afford to pay for a home and its market value.

It’s a new scheme between the Government and banks, whereby you can apply for up to 30% of the value of a self-build or newly built property in a private development.

The scheme takes a % share, to make it a shared equity owned property, through combination of a traditional mortgage and equity. For more information on the First Home Shared Equity Scheme please visit

As part of the Governments Housing for All Plan, the Local Authority Affordable Purchase Scheme (LAAPS) has been introduced with the aim of supporting households which, using their combined deposit and their approved maximum mortgage, cannot afford the home at its open market value. Local Authorities will identify suitable customers and will agree a discounted purchase price with them for a new property, based on their affordability.

Through the scheme, a local authority takes a percentage equity stake (share of the ownership) in the home equal to the difference between the open market value of the property and the discounted price paid by the purchaser, for further information on the Local Authority Affordable Purchase Scheme please visit

Home mortgages general and regulatory information

Lending criteria, terms and conditions apply. Over 18s only. Security may be required.

  • WARNING: If you do not keep up your repayments you may lose your home.
  • WARNING: You may have to pay charges if you pay off a fixed-rate loan early.
  • WARNING: The cost of your monthly repayments may increase.
  • WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire-purchase agreement, a consumer-hire agreement or a BNPL agreement in the future.
  • WARNING: The entire amount that you have borrowed will still be outstanding at the end of the interest-only period.
  • WARNING: The payment rates on this housing loan may be adjusted by the lender from time to time. Note: Applies to variable rate loans only
  • WARNING: This new loan may take longer to pay off than your previous loans. This means you may pay more than if you paid over a shorter term.