If you are worried about mortgage repayments, call us and we can explain clearly what is happening and what you can do next.
Phone hours: 9:00 to 17:00 Monday to Friday and 9:00 to 13:00 Saturday.
Helpful advice during a difficult time
If you are worried about paying your mortgage there is independent advice available. Here is information about some of the independent organisations that can help you get back on track.
Additional Support
- MABS (MABS.ie) provides free, confidential and independent advice to people in financial difficulty. MABS is the gateway to the Abhaile scheme (details below).
- Phone number: 0818 072 000 (MABS national helpline)
- Monday to Friday 9.00 - 20.00.
Abhaile is a State-funded service to help homeowners find a resolution to home mortgage arrears. It provides vouchers for free financial and legal advice and help from experts, which are available through MABS. A dedicated adviser will work with you and your lender to find the best solution for your situation.
Phone number: 0818 072 000.
- The ISI is an independent government organisation with a range of solutions to problem debt – including mortgage arrears. It has a regulated network of qualified professionals that can help you get back on track.
Phone number: 01 764 4200 or text GETHELP to 50015.
The Banking & Payments Federation Ireland represents Ireland's principal mortgage lenders. The BPFI has a useful website that aims to help people who are struggling to meet their mortgage repayments or other loan repayments.
- The Irish Mortgage Holders Organisation will provide free and independent professional advice if you are having difficulty meeting your mortgage repayments.
- Phone number: 1800 988 977.
The Central Bank's website provides independent information on financial products and includes a consumer guide to dealing with your lender on the Code of Conduct on Mortgage Arrears.
Phone number: 01 224 5800.
The Citizens Information Board is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services including health, employment, social welfare and money.
Phone number: 0818 074 000 (Mortgage Arrears Information help line)
Monday to Friday 09.30 to 17.00
The Department of Social Protection website provides information relating to job seekers allowance, mortgage interest supplement and other welfare benefits for which you may be eligible.
The Financial Services and Pensions Ombudsman offers a free service to personal customers of financial institutions, dealing independently with unresolved complaints about their individual dealings with their financial service and pension providers.
Phone number: 01 567 7000
Address: Lincoln House, Lincoln Place, Dublin 2, D02 VH29
The Revenue Commissioners website provides information on all tax credits and benefits available to you.
The Central Credit Register (the Register) is a centralised system that collects and securely stores information about loans. It is managed by the Central Bank of Ireland under the Credit Reporting Act 2013.
