Security Centre

Current Security Alerts

At Haven we take security seriously. We aim to protect you against the threats associated with internet fraud. Here, you will find details of specific current security threats to our online banking customers and alerts that you should be aware of.

Vishing (Telephone or Voice Fraud)

Vishing is when an individual calls you claiming to be from the Bank, or a company providing a service and request financial and/or personal and security information.

The term is a combination of ‘voice’ and phishing. It is typically used to steal credit or debit card numbers or other information used in identity theft schemes from individuals.

The phone number displayed on your handset may appear to be a genuine Bank phone number but these can be mimicked by criminals.

If you suspect any fraudulent activity from any call you receive, you should ask the caller to confirm their authenticity and if still in doubt of the caller’s authenticity, end the call . If you feel your bank details have been compromised, contact our Support team on 0818 565 500. Lines are open 9am - 5pm Monday to Friday.

Common frauds and threats

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How can you prevent fraud

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