Have you missed a mortgage payment?

What to do next

It may sound obvious, but when you have missed payments, the best thing you can do is get your mortgage back on track.


We help customers every day to plan to pay back missed payments. At the start they sometimes feel their situation is impossible but, when they work with us they end up getting their mortgage back on track.

We have a four step process known as the Mortgage Arrears Resolution Process (MARP) to work with our homeowners to resolve arrears. If you’d like more detail about the MARP process then see here. You can also find some helpful information on our FAQ page.


Here's what you need to do now


Get in touch

When we write to you the best thing to do is to call us when you get our letter. The sooner you do, the sooner we can work out a plan. Our team have lots of experience and can explain the next steps, talk to us on 1850 65 43 29.


Filling out your SFS

Next, you need to fill out your Standard Financial Statement (SFS). There’s a lot in it, but it is the only way to get a clear picture of your finances. If you prefer one of our people will help you fill out the SFS over the phone. You’ll also have to give us other documents such as bank statements and wage slips. The sooner you fill out the form, the quicker we can get to a solution. See more about SFS here


Getting to the solution

Once we have your SFS and the documents we need, we will see what solution may be available to deal with your mortgage arrears. In most cases there will be a solution for you. For this to happen we need the form fully completed and any other documents we ask you for. That’s the only way we can come up with a solution.


We agree a solution

In most cases there will be a solution for you. While every case is different some examples of solution are:

  • Temporarily reduced payments - where the monthly payment amounts go down for a while
  • Arrears added to total amount you owe -where the arrears amount is paid off over time
  • Term extension - where the mortgage is paid off over a longer period

But by far the best and cheapest solution is to pay all your arrears. Whether you do that or we agree a solution, it means you have a plan and that’s always better than ignoring the situation.

That’s the overview. If you’d like more detail about the MARP process then see here


Haven periodically reviews its alternative repayment options for Customers. From the 30th September Haven will no longer offer the ‘Positive Equity’ and ‘Low Fixed interest rate’ repayment arrangements.


You can download the SFS form below. Many of our customers call our people on the phone to get some help doing the form.