Confirm your mailing address: Occasionally, mail is returned to us. It’s important your contact information is up to date to avoid any risk of fraud. To keep receiving important updates, please download, complete this change of correspondence address form, and return it to us. If you want to check the mailing address we have for you, you can call us on 0818 300 133, Monday to Friday between 9:00 and 17:00 (except bank holidays).
Most accounts will move to our new mortgage platform by late 2026. We’ll write to let you know when your account is scheduled to move.
Once your account moves, there will be some changes to how your mortgage account works.
This Information Hub provides helpful Q&As to assist you with any questions you may have regarding the move to our new mortgage platform.