AIB Complaints Form

User Email Template

Are you a Haven customer? *

Yes

Are you an EBS customer?

First name *

Surname *

Your full address *

County *

Eircode/Post Code

Contact number *

Your contact phone number (0861234567)

Please note, if we call you, our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets. If you opt to be contacted by email and the email address provided does not match our records we will contact you on your phone.

Preferred telephone contact time *

Morning

Afternoon

Both

We can contact you between 9am and 5pm Monday to Friday to discuss your complaint.

Email *

If you wish to amend your email address please contact the Haven Customer Support Centre

Please select your preferred option for receiving written correspondence *

Post

For your security, all email correspondence will be issued via encrypted email services. If your email does not match what is on our system we will need to contact you by post

Account number related to your complaint

Product or Service you wish to complain about *

Please describe the product or service.

Please describe the Product or Service you wish to complain about (max of 250 characters) *

If your complaint relates to a mortgage, please include your mortgage application number if applicable.

Where did this issue occur? *

When did this issue occur? *

formattedDate

Please describe the experience that has not met your expectations? (max of 500 characters) *

For your security, when entering information on this form, please don’t include your login details or PIN codes

Have you previously raised this issue with us?

Yes

DATA PROTECTION NOTICE

The information you supply to EBS through this form will be held and used by us solely for the purpose of responding to your request and will not be retained for any other purpose. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.

SPECIAL CATEGORY PERSONAL DATA

If you have included information which is considered special categories of personal data (information regarding Race, Ethnic Origin, Political Opinion, Religious or Philosophical beliefs, Trade Union Membership, Biometric or Genetic Data, Health, Sex Life or Sexual Orientation) and/or information relating to criminal convictions/offences, we will need to request your consent to keep and/or use this information.

If you consent to us keeping and/using this information in relation to your complaint, please confirm below. *

I Consent

Not Applicable

IMPORTANT:

Please note that Haven will never contact you, or ask anyone to do so on our behalf, with a request to disclose your security details in full. If you receive such a request (even if they are using our name and logo and appear to be genuine) this is likely to be fraudulent and you must not supply your security details to them in any circumstances. You should report any such request to us immediately.

Please note our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets.

Complaint Form

DATA PROTECTION NOTICE

SPECIAL CATEGORY PERSONAL DATA

IMPORTANT: